You must be at the meeting point at least 15 minutes before the departure time. If it is the departure time and the person does not show up at the meeting point the organization is not responsible and the money will not be returned nor will a seat be guaranteed on another bus.
The bus may suffer delays in arriving at the intermediate stations (for example, when leaving the Plaza de España, when arriving at the airport).
That can be a difficulty when it comes to locating it.
To confirm the exact position of the bus, you can contact the email that is provided below in real time.
Departure and arrival points are subject to change.
In this case the buyers will be informed through the e-mail that was provided when making the purchase.
In the case that one of the buses does not have enough demand, the organization may cancel the trip
or change the departure time and an alternative scheduled will be offered,
or the total amount of the ticket will be returned after some days after the cancellation.
Travel money will not be refunded in case of cancellation of the ticket by the buyer.
A change of the holder of the ticket can be made by writing an e-mail to email@example.com with the following information:
the data of the first holder and name of the new one and the copy of the ID/DNI of the first holder (to demonstrate its conformity).
Ticket sales will be made through the website and will close a few days before the festival begins.
At the moment there is no guarantee that there will be another physical point of sale before or during the festival.